Refund policy

Señor Stitch Embroidery - Refund and Return Policy

At Señor Stitch Embroidery, we are dedicated to delivering high-quality, custom-embroidered products that meet your expectations. Due to the custom nature of our products, refunds and returns are limited. Please read the following policy carefully to understand our terms for refunds and returns.

1. Eligibility for Refunds or Replacements

We will offer a refund or replacement only if one or more of the following conditions apply:

   - Product Defects: If there is a defect in the material or embroidery that affects the quality or usability of the clothing, we will issue a refund or replace the item at no additional cost.
   - Size Errors: If the received item differs from the size specified in the order, we will correct the mistake by issuing a replacement at no extra charge.
   - Delivery Issues: If the product is damaged during shipping or there is an error in the delivered order (e.g., incorrect item, missing items), please contact us immediately so we can arrange a replacement or refund.

Note: The product must be in unused, unworn, and unwashed condition to qualify for a refund or replacement. Señor Stitch Embroidery reserves the right to request photo evidence to verify any defects, errors, or damages.

2. Refund and Replacement Time Frame

Customers have up to 10 days from the delivery date to report any issues. We cannot accept refund or replacement requests after this period, and the product will be considered accepted in its current condition.

To initiate a refund or replacement request, please contact us within 10 days of receiving your order by emailing us at [littlebellusa@gmail.com](mail to: littlebellusa@gmail.com) with the following information:
   - Order number
   - Description of the issue
   - Photo(s) of the product, if applicable, to demonstrate the defect, size error, or delivery damage

3. Non-Eligible Conditions for Refunds and Replacements

Due to the custom nature of our products, we are unable to offer refunds or replacements in the following cases:

   - Customer-Provided Errors: We cannot provide refunds or replacements for errors in customer-provided designs, specifications, or measurements.
   - Change of Mind: We do not accept returns or exchanges due to a change of mind regarding the design, color, or customization.
   - Failure to Report Within 10 Days: If the issue is not reported within 10 days of receiving the item, we cannot offer a refund or replacement.

4. Processing Refunds and Replacements

Once a request is approved, we will take one of the following actions based on your preference:

   - Replacement: We will replace the defective or incorrect item at no additional charge and cover shipping costs for the replacement.
   - Refund: If a replacement is not feasible, we will issue a full refund for the affected item(s). Refunds will be processed back to the original payment method within 5-7 business days after approval.